Terms and conditions

This is the agreement between you and ADHD Test NZ Limited, trading as ADHD Simple. Nothing on this page reduces your rights under New Zealand law.

By creating an account, booking or paying, you agree to these terms.

• We are an online ADHD clinic. We assess, diagnose, prescribe and support adults with ADHD, mostly by video and phone.

• We are owned by Simple Health Technology Limited (New Zealand company 9316973). ADHD Simple also operates through separate companies in Australia and the United Kingdom.

• These terms apply to the services you receive from ADHD Test NZ Limited. Another group company's terms apply if you use its services.

• Clinicians are qualified, registered health professionals who provide or oversee your care. They must meet the professional registration and insurance requirements for their work.

• Our service is for adults (18 and over) in New Zealand. We don't assess or treat anyone under 18.

• We are not an emergency service. In an emergency, call 111. For urgent mental health support, call or text 1737 (free, any time).

• Our Medication Pathway is a programme of appointments and reviews to help manage ADHD medication.

• In these terms, "we" and "us" means ADHD Simple, and "you" means the person using our services.

• You must be at least 18 and able to enter into this agreement.

• Give us accurate, complete information and keep it up to date.

• Keep your login private. You're responsible for what happens in your account.

• Creating an account, booking, paying or ticking "I agree" means you accept these terms. It counts as signing. We may ask you to agree again if the terms change.

• Your choice about care. Accepting these terms does not mean agreeing to every treatment. Your clinician will explain the care, benefits, risks and other options, and answer your questions. You can refuse treatment or withdraw your agreement to it. The payment and cancellation rules still apply, along with your legal rights.

• Video appointments. You need a suitable device, reliable internet and a private place to talk. Tell us if a technical problem interrupts the appointment. Your clinician may recommend an in-person examination or another service if video care is not suitable.

• You must be in New Zealand for your appointment. Tell us about any overseas travel beforehand: it may affect whether we can provide care or prescribe medicine.

• Help using our service. Email contact@adhdsimple.co.nz before your appointment if you need an interpreter, a support person, help with our website or another adjustment. We will discuss what we can reasonably arrange.

• You'll see the price before any service is provided. Our current assessment price is $799 and our Medication Pathway price is $449. Prices are in New Zealand dollars and include GST. The original 12-month pathway in section 6 has its own pricing.

• When you book, you give us permission to keep your card on file and charge it for:

  • appointments

  • payment plan instalments

  • cancellation and missed-appointment fees

  • Ongoing Care

  • anything else you've agreed to in these terms.

• We usually charge at the time of your appointment, or on the date an instalment or Ongoing Care payment is due.

• Please keep your card details up to date. If a payment is declined, we may try it again, and we can charge a new card you give us.

• The cost of your medicine isn't included. You pay pharmacy charges, and any fees your GP charges, separately.

• These rules cover assessment and Medication Pathway appointments. The deadline is 11:59pm, 4 calendar days before your appointment, in the local time zone on your booking. For example, for a Friday appointment, the deadline is Monday at 11:59pm. We must receive your request by the deadline.

• Before the deadline, rescheduling is free. If you cancel, we keep the $99 booking fee and refund the rest of the payment for that appointment, subject to your legal rights.

• After the deadline, or if you miss the appointment, the fee is $349 for an assessment or $149 for a Medication Pathway appointment. It applies whether you cancel, reschedule or do not attend.

• This is the total fee. We do not add the $99 booking fee on top. Payments already made count towards this fee or any refund.

• If another patient takes your cancelled slot, we keep only the $99 booking fee and refund the rest of the payment for that appointment.

• If you call to cancel or reschedule and cannot get through, email contact@adhdsimple.co.nz before the deadline. An unanswered call is not a request to change your booking.

• Refunds. We aim to refund your original payment method within 5–10 working days after confirming the refund. Your bank may take longer. Ask us if you prefer credit towards another booking. Your legal rights still apply.

• Emergencies and other difficulties. We fairly consider reducing or not charging a fee after a medical emergency, bereavement or problem with our appointment platform. Email within 5 working days if possible; otherwise, explain the delay. Your legal rights still apply.

• No late-change or missed-appointment fee applies to $29-a-month Ongoing Care or $79 follow-ups. Cancelling one appointment is different from cancelling the whole Medication Pathway. The pathway and payment-plan rules in sections 5 and 6 still apply.

• A payment plan spreads the cost into monthly payments. Your plan shows the amounts and dates. We charge your card automatically until the full amount is paid.

• Finishing, pausing or stopping treatment does not cancel your payment plan. You still pay for care already received. If a payment fails, we may try again. Plans are interest-free unless yours says otherwise.

• If you cancel the whole Medication Pathway after your first medication appointment, we do not refund the pathway fee. Any refund or other right you have under the Consumer Guarantees Act still applies.

• When your Medication Pathway ends, Ongoing Care starts automatically at $29 a month, charged to your card until you cancel. It includes unlimited repeat prescription requests and an annual medication review. There is no separate charge for each request or its health questionnaire. We explain any extra appointment fee before you book.

• You can cancel Ongoing Care at any time in your account or by contacting us.

• This section is only for people who joined the original 12-month Medication Pathway, offered until August 2026.

• It is a fixed 12-month plan: $649 upfront, or $65 a month for 12 months. The monthly option spreads the price over 12 payments; it is not a subscription you can cancel each month.

• You can stop using the service or taking medication, but the remaining payments are still due. Pausing treatment does not pause or extend the payments.

• The late-payment rules in section 7 also apply.

• A payment is overdue when it is not paid by its due date. Contact us if you are having difficulty paying.

• If you fall four monthly payments behind, the full remaining balance becomes due. The same rule applies if you are not on a plan but owe an equivalent amount. We may use a debt collector or take court action. You must also pay our reasonable debt-recovery costs, including collection, legal, enforcement and court fees.

• Before pausing care or taking debt-recovery action, we will explain what is overdue and give you a reasonable chance to respond or catch up.

• We may pause care that can safely wait, including follow-ups, repeat prescriptions, Medication Pathway appointments and letters. A clinician will consider your safety and any arrangements you need before care is paused. Pausing care does not reduce what you owe.

• We prepare your written assessment report once your account is paid up. We will still tell you the assessment outcome. You can ask for your health information even if you owe us money: see our Privacy Policy.

• We will never withhold urgent or necessary care because of money, or where the law or our professional duties require us to provide it.

• The assessment fee pays for a specialist's time and expertise. Your clinician decides the outcome on the day. Nobody can promise a diagnosis beforehand.

• If you are not diagnosed with ADHD, the assessment fee is not refunded because the assessment has taken place.

• If you disagree with the outcome, ask the clinician who assessed you to review it. They will use information received on or before your assessment date. To have newer information considered, you will need a new assessment.

• Paying does not guarantee an ADHD diagnosis, medication, stimulant medication or ongoing treatment. Only qualified clinicians decide on diagnosis and treatment, using their professional judgement, medical guidelines and your circumstances.

• Stopping medication or treatment does not give you a refund for care already received or cancel what you still owe for it. Your rights under the Consumer Guarantees Act still apply.

• Repeat prescriptions. Your $29-a-month Ongoing Care subscription includes unlimited requests. Each request includes health questions. Your answers help us decide whether you need a conversation or checks before a clinician can prescribe. The subscription does not guarantee a prescription, a particular medicine, dose or quantity.

• If your answers raise concerns that need a conversation, you must speak with a clinician before we decide whether to prescribe. We may also need more information or checks.

• You cannot edit submitted answers yourself. Contact us about mistakes or changes so we can update your record. See how to request a correction.

• Safe treatment. Your clinician may recommend a non-stimulant medicine if it suits you better. We may need blood pressure, pulse, weight or test results. A clinician can pause, lower or change treatment if needed, including when checks are missing.

• Your pharmacy. We send your prescription to your chosen pharmacy and text you when it has been sent. This does not confirm that the pharmacy has received it or that your medicine is ready.

• Check with your pharmacy before collecting. We do not control its systems, stock or processing times. If it cannot find the prescription, contact us so we can check and help resolve it.

• Collection limits. ADHD stimulants are controlled drugs. Even if your prescription covers several months, normally no more than one month's supply can be given at once. Your prescription may require smaller amounts or more frequent collections.

• You are not guaranteed a full 28-day supply or early collection. The pharmacist must follow your prescription, the law and their safety judgement. We cannot override that decision.

• Travel. Tell us and your pharmacy well before you travel. We will provide a letter confirming your prescribed medication. It does not allow extra medication or override pharmacy, border or overseas rules. Your pharmacy may be unable to give an early or extra supply.

• New Zealand's usual personal-travel limit for controlled medicines is one month's supply when entering or leaving the country. Check the rules for every country you visit or pass through, including any permit needed. Carry medication in its original labelled packaging with your prescription or travel letter.

• Medicine funding. Some medicines need funding approval called Special Authority. We only apply for this for patients on our Medication Pathway.

• We cannot guarantee the same clinician throughout your care. We do not give clinical advice to other providers about people we are not treating.

• Medication can cause unwanted effects, called side effects. Get medical advice if you feel unwell or notice a worrying change. You do not need to be sure the medicine caused it.

• Call 111 immediately for chest pain, trouble breathing, fainting, or if you feel you might harm yourself. Do not wait for us to reply.

• For other concerns, contact us, your regular doctor (GP) or a pharmacist. Do not stop medication or change the dose without advice from a doctor or pharmacist.

• We do not provide round-the-clock or immediate support between appointments. If you need advice before we reply, call Healthline on 0800 611 116, free, day or night.

• Follow-up appointments use a queue, so there may be a wait. Book when you know you need one. Your Medication Pathway includes the first medication appointment and 3 follow-up reviews. Extra follow-ups are $79.

• Do not wait for a routine appointment if you need urgent help.

• Give us accurate, complete information about your health, conditions and medicines. Tell us promptly if anything changes.

• Send these supporting documents by your assessment date:

  • questionnaires completed through ADHD Simple by someone who knows you well, such as a parent, partner or close friend

  • old school reports

  • letters from health professionals.

• We only consider these documents if they arrive on or before your assessment date. We do not review other documents you send. You will need a new assessment for later documents to be considered.

• This deadline is for assessment documents. Always tell us about new symptoms, side effects or anything affecting your current care.

• Attend appointments or tell us in time if you cannot. Follow reasonable advice about your care and complete any checks we request.

• Treat our staff with respect. If you withhold information or give inaccurate details, it can affect your safety and whether we can keep treating you.

• We may end your care if:

  • our service cannot safely meet your care needs

  • you're abusive, threatening or disrespectful to our staff

  • your account is unpaid.

• We'll tell you in writing. Unless it's unsafe for our staff, we'll give you at least 5 working days' notice. If you ask, we'll send your notes to your GP or another provider.

• If you need care we don't provide, we'll tell you and suggest where to go. Your assessment fee isn't refunded once the assessment has happened.

• If we stop a service, we will refund what you paid for any part we have not provided.

• We don't pay for care you get from another provider, except where the law requires us to.

• Our Privacy Policy explains recordings, artificial intelligence (AI), cookies, marketing and overseas access. It also explains how to see or correct your records or make a privacy complaint.

• Nothing in these terms takes away your rights under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or the Code of Health and Disability Services Consumers' Rights that the law says can't be removed. This applies to every payment, cancellation, refund and liability clause on this page.

• We won't mislead you. If something we've told you seems unclear or wrong, please tell us so we can fix it.

• If something goes wrong, the most we'll pay is what you paid us in the 12 months before it happened.

• We're not responsible for indirect losses, like lost income, profits, data or opportunities.

• These limits don't apply where the law says they can't, including death or injury caused by our negligence.

• You're responsible for your own decisions. We're not responsible for harm caused by wrong or incomplete information you gave us, or by not following clinical advice or checks.

• Events outside our control. We are not responsible for delays caused by events we cannot control, such as an earthquake, flood, pandemic, power or internet failure, cyber-attack or a supplier's technology failing. We will tell you as soon as reasonably possible and take reasonable steps to reschedule or resolve the problem. If it continues for a long time, either of us can pause or end the affected service with reasonable notice. We still meet our duties for urgent care.

• We may update these terms when our services or the law change.

• We post updates here and tell you about major changes by email or in the app, with reasonable notice before they take effect. If an urgent legal or safety change needs to happen sooner, we will explain why.

• Continuing to use our services after the change date means you accept the new terms. If you disagree, you can stop using the service. Amounts already due, including payment-plan balances, still need to be paid.

• You need our written permission to transfer this agreement. We may transfer it or sell a debt you owe, and will tell you if the law requires.

• Pay what is due in full. You can only withhold money if the law allows it.

• Our agreement consists of these terms, our Privacy Policy and your agreed fees or payment plan. It replaces earlier agreements about these services.

• Not enforcing a rule once does not stop us enforcing it later. We only give up a right in writing.

• If a court changes or removes an invalid part of these terms, the rest still applies.

• Do not copy, sell or distribute our website or assessment materials without permission from us or their owner. You can keep and share your own report and health information. Your legal rights still apply.

• New Zealand law applies, and New Zealand courts can hear disputes.

• If you're unhappy, tell us first and we'll try to fix it quickly. Call 09 873 4332 or email contact@adhdsimple.co.nz.

• We'll acknowledge your complaint within 5 working days and aim to resolve it within 21 days. If we need longer, we'll tell you why.

• If we cannot resolve a dispute, we can agree to ask an independent person to help. This is optional: you can still complain or use your legal rights.

• You can get free, independent help from the Health and Disability Advocacy Service.

• You can also take concerns about your care to the Health and Disability Commissioner (HDC). For privacy concerns, see privacy complaints.

• ADHD Test NZ Limited, 3 Ferncroft Street, Grafton, Auckland 1140. Company number 9367751, NZBN 9429053090355.